The Influence of AI-Powered Chatbots on Student Academic Support Services

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Shobhit Tiwari

Independent Researcher

Uttar Pradesh, India

Abstract

The integration of artificial intelligence (AI) in education has radically changed the profile of student academic support services. This study explores the effect of AI chatbots on student academic support, with specific regard to the accessibility, responsiveness, and personalization of services. Relying on a mixed-methods research design involving quantitative surveys and qualitative interviews of students and academic support staff, the study illustrates that AI chatbots have enhanced service effectiveness and response time and have provided personalized support to a heterogeneous student body. The paper discusses the imperative implications for higher education institutions and suggests solutions for maximizing chatbot integration for enhanced academic support services. The study illustrates that even though chatbots offer scalable and instant support alternatives, continued research in natural language processing and human-AI interaction is necessary to reduce constraints and achieve holistic enhancement in service delivery.

Keywords

AI-powered chatbots, academic support, higher education, student services, personalization, digital transformation

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